Top 6 Tips for Your New Order

Inspect

Do Not Refuse Your Shipment

• Immediately inspect your shipment for visible damage
• If damage exists, take clear photos and note damage on delivery receipt
• Freight claims must be submitted within 5 days
• Visit our FAQ page for additional information

Unbox

• Do not store product as it was received
• Immediately remove and separate apparel to avoid the transfer of ink between items (dye migration)
• Ensure quantity and art accuracy of merchandise
• Contact your Account Manager within 5 days on any order discrepancies

Clean

Wash Your New Drinkware

• Always wash your new drinkware before serving beverages out of it
• Nucleation and Laser Etching result in small glassware particles – washing these products is required

Care

Digital Printing, Digital Emboss And Precious Metal Decoration Require Care

• Digital Printing and Digital Emboss decoration are not intended for service ware
• Top rack dish washer recommended
• Allow the glassware to fully cool before use and handling
• Do not scratch or scrub decoration
• Never place drinkware with precious metal decoration in a dishwasher or microwave

Store

Not All Glassware Is Designed To Stack

• Stacking can cause sticking, cracking and chipping
• Check out the stackable Craft Master Grand and Monaco Stack glasses exclusively at Grandstand
• Avoid 'bunching' glassware when handling to prevent abrasion of the decoration

Display

• Set up your apparel for success!
• Display your apparel by hanging your retail space or handing out to your staff to display the new merch
• Contact your Account Manager for additional ways to grow your Retail Merch

From rolling and banding, to tagging, bagging and kitting, our Finishing Services save you tons of time and effort, add value to your products, and are customizable to fit your brand.