Important things to know
1. Freight quotes are estimates only and are subject to change based on changes in your order or delivery requirements.
2. Delivery dates on your order confirmation are an estimated delivery date only, and not an appointment or guaranteed shipping, unless requested at time of order. If you require an appointment, or a guaranteed shipping date, please notify us immediately.
3. If your address is a residential address, or does not have a loading dock and/or fork lift, you will REQUIRE a lift gate. If this is not communicated to us, it can result in a delays and redelivery fees. See more info in the Accessorial section below.
4. If you contract a 3rd party carrier for shipping, Grandstand is not liable for any freight claims or damages that may occur in transit. Once the freight has left our dock, we do not assume any further responsibility for the shipment. Any freight issues should be addressed directly with the carrier.
How are my freight costs/shipping charges estimated?
Shipping charges vary depending on location, weight and time. Freight for all apparel items shipped within the contiguous ("lower 48") USA is free.
Why is my freight estimated?
Freight is estimated and may change based on variables not available to us at time of quoting. Certain destinations may require additional charges due to their remote locations, lift gate requirements, inside delivery requests and/or appointment requests. Our estimator only works for locations within the Continental USA. For freight quotes elsewhere, please contact us.
How will my items ship?
Glass orders over 100 lbs. will ship via LTL freight services. Anything less than 100 lbs. will typically go via UPS small package, if product allows. Most apparel orders will ship via UPS ground service.
What if I receive damaged or broken items?
Please inspect your shipment as soon as it arrives. In the event you receive a visibly damaged shipment, please note the damage on the delivery receipt. DO NOT REFUSE THE SHIPMENT. If you do not denote damage on the delivery receipt, a claim cannot be filed with the freight company. The signature box varies by freight provider. Typically where you sign will say “…freight received in good condition and shrink wrap intact except as noted”.
Please take clear photos of the damaged shipment box, as well as a separate photo with damaged merchandise. Please send photos to your Account Manager or our Sales Department within 24 hours of receipt to file a claim. Any damage claims received after 24 hours will be subject to review. Any damage claims submitted after 30 days will not be accepted.
After the claim has been filed, Grandstand will deal directly with the freight provider regarding your reimbursement for items damaged in transit. If the damage will cause you to be greatly under-supplied, we will work with you on replacements.
Is Blind Shipping available?
No, we do not offer special accommodations for blind shipment requests. We apologize for any inconvenience this may cause.
What is an Accessorial?
An accessorial is an additional service provided by the freight company during delivery. These include, but are not limited to: inside delivery, lift gate, limited access, appointment request, residential, et al. Typically an accessorial costs an additional fee, and is paid for up front if requested before time of service, or following delivery service if requested on site.
What is Inside Delivery?
Any time a delivery has to move more than 10 feet from the truck, it is going to result in an inside delivery charge. This includes breaking down your shipment. When freight is delivered to a residential address, inside delivery can be assessed for moving the pallet to the driveway, porch or garage. Drivers will not take freight inside a home.
What is a Lift Gate?
A lift gate is a platform at the back of the truck that can raise and lower a shipment using a hydraulic system. When the receiving address does not have a loading dock and/or a forklift, manual loading and unloading is necessary.
What is Limited Access?
Generally speaking, limited access is defined as meeting any of the following conditions: not open to the walk-in public during normal business hours; not having personnel readily available; sites with security-related inspections and processes prior to freight delivery; location will require use of a small truck due to limited space (space isn’t easily maneuverable by a semi-truck in and out of your location).
Examples include, but are not limited to: schools, military sites, small strip malls, rural route or out of town highway access locations, private residences, camps, churches, government facilities, farms, nursing homes, medical facilities, individual (mini) storage facilities.
Can I set an appointment or be notified prior to delivery?
Yes! For your convenience you can request an appointment for delivery. This request may delay your delivery by at least one or more business day(s). Please Note: if you miss your scheduled appointment, it may require one or more days to receive your delivery.
How do I know if my address is zoned for Residential or Commercial?
You can verify the zoning of your address by going to your local city/county government website.
Can I ship to APO addresses?
Yes! However, this generally takes longer than our normal shipping timeframe. Please contact us for more information.
Can I ship to international addresses?
Yes! Grandstand welcomes our customers from all over the globe. Our shipping processes are a little different depending on the destination country.
Grandstand will arrange for your freight to arrive at your door. All you need to do is provide a customs broker of your choice. You are responsible for any duties, fees, and/or any other charges associated with the freight crossing the USA/Canada border. Grandstand will provide you with the necessary NAFTA or other documentation for orders that require it.
Non-Canadian International Customers
Given the complexity and various regulations across the rest of the globe, Grandstand prefers to ship all non-Canadian international shipments as EXW (Ex Works) shipments. This means it is your responsibility to arrange a freight carrier to pick up from our facility in Lawrence, KS. The title of the goods will transfer to the customer at our dock. If you do not have a preferred carrier/broker, we would be happy to provide a list of companies we have worked with in the past.
Tracking Your Order
We use a variety of shipping methods to get your product delivered to you in the quickest and safest manner possible. To track your order, contact your Account Manager or call us at 800-767-8951.