Grandstand takes great pride in the quality of our work and products. Before any item ships from our facility, it must pass inspection for quality and accuracy. If you believe there is an error or defect in your merchandise, please contact your Account Manager or our sales department.
Please inspect merchandise immediately and carefully upon delivery. If your shipment arrives with any damage, DO NOT sign the delivery document confirming shipment arrived in good condition. We cannot file claims with the carrier once a shipment has been signed for as arriving in good condition. Please take clear photos of the damaged shipment box, as well as a separate photo with damaged merchandise. Please send photos to your Account Manager or our sales department within 24 hours of receipt to file a claim.
If your order contains product manufacturer defects, or you are not satisfied with the quality your item, please contact us within 15 days of the shipment date. We examine every issue on a case-by-case basis. Please remember to review your design and the product type and quantity prior to approving, as each order is custom decorated to your specifications and cannot be resold. Under certain circumstances we might ask you to return your items in order to receive a refund.
All refund requests are subject to approval. Upon approval, any refund requested on orders paid with a credit or debit card will receive credit posted to the card used at time of purchase. The refund will be processed within five (5) business days upon approval.