Top 5 Tips for Your New Drinkware Order

These simple tips will help ensure your first order with Grandstand is successful.


Do Not Refuse Your Shipment

  • Immediately inspect your shipment for visible damage
  • If damage exists, take clear photos and note damage on delivery receipt
  • Freight claims must be submitted within 24 hrs
  • Visit our FAQ page for additional information


  • Ensure quantity and art accuracy of merchandise
  • Contact your Account Manager within 24 hrs on any order discrepancies


Wash Your New Drinkware

  • Always wash your new drinkware before serving beverages out of it
  • Nucleation and Laser Etching result in small glassware particles – washing these products is required


Full Color Organic, UV And Precious Metal Decoration Require Care

  • Full Color Organic and UV decoration are not intended for service ware
  • Hand wash only
  • If a dishwasher is used, allow the glassware to fully cool and before wiping with a towel
  • Never place drinkware with precious metal decoration in a dishwasher or microwave


Not All Glassware Is Designed To Stack

  • Stacking can cause sticking, cracking and chipping
  • Check out the stackable Craft Master Grand and Reverent glasses exclusively at Grandstand
  • Avoid 'bunching' glassware when handling to prevent abrasion of the decoration

Smart Ways To Upgrade Your Drinkware

Create a premium retail gift set with custom Packaging and complete the retail experience. With our Finishing Services, your packaged gift boxes will arrive fully assembled and retail-ready.

Other Useful Resources

Click HERE for tips about your apparel order

Click HERE for tips about your promo order

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