Inspect
Do Not Refuse Your Shipment
- Immediately inspect your shipment for visible damage
- If damage exists, take clear photos and note damage on delivery receipt
- Freight claims must be submitted within 24 hrs
- Visit our FAQ page for additional information
Unbox
- Ensure quantity and art accuracy of merchandise
- Contact your Account Manager within 24 hrs on any order discrepancies
Clean
Wash Your New Drinkware
- Always wash your new drinkware before serving beverages out of it
- Nucleation and Laser Etching result in small glassware particles – washing these products is required
Care
Digital Printing, UV And Precious Metal Decoration Require Care
- Digital Printing and UV decoration are not intended for service ware
- Hand wash only
- If a dishwasher is used, allow the glassware to fully cool and before wiping with a towel
- Never place drinkware with precious metal decoration in a dishwasher or microwave
Store
Not All Glassware Is Designed To Stack
- Stacking can cause sticking, cracking and chipping
- Check out the stackable Craft Master Grand and Reverent glasses exclusively at Grandstand
- Avoid 'bunching' glassware when handling to prevent abrasion of the decoration
Smart Ways To Upgrade Your Drinkware
Create a premium retail gift set with custom Packaging and complete the retail experience. With our Finishing Services, your packaged gift boxes will arrive fully assembled and retail-ready.
Other Useful Resources
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