What is your order process and will I see a proof?
1. To place an order, select the product and click the 'Design & Quote' button. Enter your quantity, select your print locations and colors and select/upload your art; then add to cart and checkout.
2. Once your order has been placed, you will receive an Order Acknowledgment email with your order number and your expected proof date. You will also be able to view your order status in the My Orders section of your account.
3. Next, you will receive an email notification that your Art Proof and Order Confirmation is ready to view. You must approve BOTH your art AND order details before we can proceed with your order. Please allow 3 business days after receiving your Order Acknowledgement for your Order Confirmation to be emailed. For information on declining your order, click here.
4. After your order has been approved; your credit card will be charged and your order will be sent to production. When your order is complete you will receive an email with tracking information for your shipment.
Are Rush Orders available?
If your expected delivery date does not meet your needs, rush options may be available. Please contact our Sales Department to discuss scheduling and shipping options. Rush fees may apply.
How can I change my credit card / Payment information?
You may change your credit card/payment information at any time after placing your order. Simply click on MY ACCOUNT at the top of any web page and log in. Find the order number you'd like to change and click on the order number link. Scroll down to PAYMENT METHOD and click EDIT. Finally, click the drop arrow next to your credit card number to change or add a new card.
How do I find my shipping cost?
Once you place your product into your shopping cart, you may enter your state, zip code and ship method for a shipping quote. (Shipping quotes will vary based on shipping location requirements which are entered once you proceed to Checkout.)
Where can I place a Reorder?
Placing a reorder is easy. Information here.
What formats do you accept for artwork files?
Grandstand prefers Vector-based files in Illustrator (.ai .eps .pdf) or Freehand (.fh .eps). All fonts must be saved as outlines and all images must be embedded. Photoshop files (.psd .jpeg .tiff .gif .bmp) can also be submitted, but need to be 600 PPI at actual size. All files MUST be Mac-compatible. Sorry, but we will NOT accept CorelDraw (.cdr), Word (.doc) or PowerPoint (.ppt) files. More detailed information here.
What is California Proposition 65?
California Proposition 65 is legislation that requires businesses to inform Californians about potential exposure to certain toxic or carcinogenic chemicals. Products with these specific chemicals present must be labeled with a consumer warning. Certain glassware decoration methods contain some of these chemicals and, in order to comply with Prop 65, must be properly labeled as such.
Grandstand provides the labeling service for Prop 65 compliance free of charge for our California customers, or any customer whose products may end up in California. A majority of our decoration methods are by their nature Prop 65 compliant and require no labeling. Please notify Grandstand when you place your order if the products will be sold in California and we will determine if they need any Prop 65 Compliance labeling based on the materials used in your decoration.
This is a very brief overview of Prop 65 and it does not address all questions regarding or aspects of this law. For more information about warning requirements, the ramifications of non-compliance or to view the regulation in its entirety, visit https://oehha.ca.gov/proposition-65.
